Raising a Compliment/Concern
Schools work hard to build and maintain good relationships with the communities they serve and feedback is always valuable.
Sometimes people may want to make a compliment and these are truly valued and appreciated by all of the staff and children at the school. On occasion people want to voice a concern or even complain formally about issues related to the school.
This information advises you on how to make a compliment or to express a concern to a school, and on the procedures agreed by many Cambridgeshire schools for responding to concerns or complaints.
DO YOU WISH TO MAKE A COMPLIMENT?
DO YOU HAVE A CONCERN?
WHAT CAN YOU EXPECT OF THE SCHOOL?
The school will:
DO YOU WISH TO MAKE A FORMAL COMPLAINT?
WHAT CAN THE SCHOOL EXPECT OF YOU?
The LA and the School expect anyone who wishes to raise problems to:
YOU CAN CONTACT THE LOCAL AUTHORITY on 01223 706399.
The role of the LA is to advise parents/carers and the school, and help resolve difficulties. You will be given the name of an appropriate officer who, if unavailable, will contact you usually within 48 hours. A meeting may be arranged to discuss issues with the school.
If your child has diagnosed special educational needs you can contact the Parent Partnerships Service on 01223 699214 for further impartial advice with your issue.
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